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Routing, before asking

Four desks, and how to tell which one owns your question (Bangladesh)

A money question asked at the wrong desk does not get a wrong answer — it gets a slow one. This page sorts the four places a question can belong, so that the first message goes where the answer actually lives.

Most questions belong to a screen rather than to a person: the state of a request, the timestamp on it, the free part of a balance and the reason attached to a refusal are all readable without asking anyone. What is left splits three ways — the broker's support for anything that needs to see the account, the side carrying the money for anything after the hand-off, and this site for anything about how the mechanics work.

The routing table

The questionWhich side it belongs toWhat it needs
Where is my request right nowA screen — the transaction listNothing. The state and its timestamp are written there
Why was less accepted than my balanceA screen — the account panelFree margin against balance. The subtraction
Why was my request turned downA screen first, then broker supportThe stated reason. Most name themselves and need no message at all
Something about the account itself: verification, documents, a specific requestThe broker's own supportAccount access — which no third party has
It is finished on the trading side and has not arrivedWhoever carries the money onwardThe timestamp of the finished state. Without it there is nothing to trace
What does this word or figure meanThis siteNothing but the question. That is what the form below is for

Rows one to three are readings. Row four is the only one that needs the broker, and row five is the only one that leaves both. What to settle before writing anything.

Writing a question that can be answered in one reply

Whichever desk it goes to, the shape is the same. Four lines, in this order, and no account credentials in any of them.

  1. What you saw, in the words the screen used

    The state as written, not a paraphrase. "Finished" and "being handled" belong to different owners, and a paraphrase loses that.

  2. When — with the clock you read it from

    The timestamp of the state, and whether it came from the platform or from your own device. A time without its clock is a time nobody can match to a record.

  3. What you already checked

    Verification approved, name matched, free margin against balance. Naming the checks you have done removes a whole round of replies asking whether you did them.

  4. The one thing you want to know

    One question, not four. Four questions in a message tend to come back as one answer to whichever was clearest.

Never in any of the four lines: a password, a one-time code, a full document image, or the details of a receiving account. No legitimate desk asks for a password, and this site never asks for anything at all about an account.

Send it to the team behind this site

No account details, please: the screen you saw, the figure and a reply address are enough.

This form belongs to the site, an independent guide — not to broker support. It cannot see, move or check anyone's funds.

What no message here will get you

  • Access to an account. No balance, no request and no state is visible from this site.
  • A transfer moved along. Nothing written here reaches the broker or whoever carries the money.
  • A direction. Nothing here says what to trade, when, or in what size.
  • A figure for your account. Minimums, costs and expected times are account-specific and are stated before each confirmation. What the pages can answer instead

Questions about asking questions

Where is the broker's own support?

On the Exness Personal Area, reachable from inside the Personal Area. Support is available around the clock, and it is the only desk that can see an account.

What should I read before writing to anyone?

The state of the request and its timestamp, whether verification is approved, and free margin against balance. Those three readings answer most questions outright.

My request says finished. Who do I ask?

The side carrying the money onward, with the timestamp of that finished state. The trading side has already done its part and can add nothing but that timestamp.

Can this form check a transfer for me?

No. It reaches an independent guide with no access to any account, request or balance.

How long does a reply here take?

Usually within a day, by email. It is a reply about how something works, never about a specific account.

Should I attach a screenshot?

Describe what the screen said instead. Nothing that identifies an account, a document or a receiving side should be sent to this site.

Will anyone here ask for a password or a code?

Never. No legitimate desk asks for a password or a one-time code, and this site asks for nothing about an account at all.

What if the question is about which account type to open?

That one has a page rather than a desk: what the type changes about money moving. This site gives no recommendation between them.

Before you write anything

Four checks first

What to settle alone, and what to bring.

Open the checklist

The states

Which word means whose stage.

Read them

Sorted questions

By direction: in, sitting, out, stalled.

Open the FAQ

The desk that can see an account is not this one.

Support runs around the clock from inside the Personal Area in the Exness Personal Area. The button opens the official exness.com sign-up through a partner link.

Open an account at Exness